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Reply to:	Xinflix First of all, I don't want to give any or even half star to this company's service, BUT Google review seems can't. Here's my experience with Xinflix internet. I've called couple of times on behalf of my parents and pouched key 1 as instruction saying "press 1 for ENGLISH". Then the teller still keep talking to me in Chinese. We installed their internet service over 2 weeks ago and never worked. My parents called couple of times in Chinese to request a technician come to fix the problem. They said the request already sent to Bell and the technician will be here soon. So we've been waiting and waiting. No one contacts us to fix the internet. So we called again to follow up, the call center guy just told us if we don't want to wait we can cancel right away with rude attitude. I called 3 days ago and the girl from their call center confirmed with me that we will get fully refund after the cancellation, also I requested for a cable box pre-paid lable. Then I've told the Bell technician will contact me soon. So i trusted them and gave it a last chance to wait. Today, My first call: to cancel this service since after all and all, no one contacts us and their customer service is saying MAYBE Bell will call us today or tomorrow, let us wait. I refused to wait and asked to cancel this service. The girl said she will transfer me to their manager, I waited couple of minutes on the phone, the manager finally start talking and kept saying "hello" sounded like he couldn't hear me, then he hang up after few "hello". My second call, (I believe they can see my calling number), so they didn't pick up the call anymore. My 3rd call, I can hear his voice should be the manager. He asked me to speak Chinese, I said I can't, then luckily we had an English conversation. He said if I cancel now, I will lost $75 installation fee that Bell charge Xinflix plus $10 to return the modern box. I told this guy that I've confirmed with them before that I won't get charged with anything since it's never worked from day 1. Then this guy said no, they will charge me $75+$10, will only refund the rest. I kept saying it can't be and I asked to cancel since their service center people attitude is so bad that we're afraid to ask any technician supports after. The manager was saying "if you cancel now, you will loose $75+$10, or you have to wait for another day, you can't wait for another day?" All this conversation has no respect, no customer care, all I got is questioning why I can't wait. I will share my bad experience to anywhere I can to tell people the truth is, once you pay for Xinflix service, they are nice to you. Once you need them or willing to cancel, you will loose money on it and yet, they are rude to you. NEVER USE XINFLIX!!!
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