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Reply to: Comwave
Comwave is Horrible! They are a bunch of liars. In September 2013 I got the adaptor(D-Link) problem and spent hours and hours to call them four times in nearly 10 days, but they cant fix it over phone, so I finally called them to cancel the service. That was ok they agreed and cancelled the service and I was told to return the adaptor to get 50 dollar refund. so I spent 10 dollars to ship the adaptor back to Comwave in middle of September. However, I found they didnt refund me in October so I called them to check if they received it, and the rep said yes they already got it and would refund me in few days. Ok I trusted them and assumed I would get refund soon. So I didnt check it until the end of December when I found they still havent refunded the 50 dollars. That is sucks because I thought I have to spend time to call them again for that money. Anyway I called them and the customer service person checked my old account and said that because they ever sent a new adaptor to me to replace my old one before for upgrading the service, so what I returned wont be refunded! Surprising! This is totally different from what I was told last time when I was asked to just return the adaptor and get refund. So I disagreed with what the customer service rep said to me and he said I can talk to a supervisor. And then I got the supervisor after a lengthy waiting time who is a lady and even more surprisingly she said another story to me. She said my first adaptor was reported damaged and they sent the new one to me to replace, so they wont refund it for returning, but if I return the old one, they may consider to refund me! Can you believe? Arent they are a bunch of liars? Is this the way that a company is supposed to treat their old customer? I was badly fooled by Comwave from the beginning, and now I was totally furious and mad. Thanks God I am not an idiot yet to ship the old device to them and then be cheated again, they must be able to fabricate other lying to treat me. I just wish I could kick their faces and heads at the moment.

Dont Use Comwave service, no matter how cheap they claim, they are liars, they are bad persons. Dealing with such liars you would eventually lose more money.
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