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Reply to: Comwave
I agree with everyone about this RIPOFF company. First of all they are a communication company that doesn't communicate. All the agents tell you different things. The calls are constantly being dropped even when I upped my internet speed - which they said caused my problems.
They forget to tell you things like you will be automatically agreeing to a 3 yr contract which they will not let you out of without big dollars.
Their box dies all the time because it gets too hot. One time they sent me a new box and tried to charge me twice saying that I didn't send back the first one even though I had a signature saying they received it.
They will charge you automatically even if you terminate the service - saying they can't give you a credit until the service is turned OFF - the service was turned off and died in the middle of call while talking to a supervisor. They also don't call you back and so you have to wait in line again and keep repeating to everyone your name and address and email. I JUST SPENT 4 hrs on the phone between two companies trying to get my number ported. They both blamed each other but it turned out to be Comwave's error. They kept denying it was their error. Nothing new????
They charge $50. to keep your number and try to say that this fee is cheaper than any other company.
Good job I didn't have a heart attack from all the stress this company has caused me over 3 yrs. Never had a call to them that was easy and short.
If I worked for them I would quit immediately as this company can't last with such BAD service and I will bad mouth them to anyone who asks for my opinion.
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