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Reply to: Waterloo Wireless
I wrote the last review. It_s thursday now, so still don_t have the fixes they promised on Friday. Today the service died completely, it_s not even spotty. Notified them at 8:30am, and they_ll call me back. I called mid morning, they_ll call me back. I called in the afternoon, they_ll call me back. I called at 4:15, they_ll call me back.

It seems their customer service policy is to tell clients _I_ll call you back_ repeatedly until the client goes away. I guess saying I_ll call you back isn_t as bad as telling their customers f-u, but the results are the same.

Avoid this ISP like the plague.
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