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Reply to:	Cogeco We just upgraded our internet on Wednesday and our internet is intermittent and even off randomly. I spoke to customer service (Muhammed /apparently agent number 51115) who has told me that the problem with the new modem is due to a software issue and there is NOTHING he can do about it. We had our new modem set up two days ago...how can you install something faulty????? and how can you instruct your agents to tell customers there in nothing they can do until the software is fixed (on the 27th October if we are lucky) and that no SENIOR MANAGER can be requested because it is waste of their time explaining something that the agent has already explained. NOTHING COGECO CAN DO OTHER THAN WAIT UNTIL THE 27th when issue with software hopefully resolved.. So far I had to go to the modem three times, unplug it, plug it back on so we can internet back. Imagine 10 full days of this with many things connected to the wifi (alarm for example) COMPLETELY AND UTTERLY UNACCEPTABLE!
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