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Reply to:	Cogeco I had been a loyal customer with Cogeco for nearly 7 years ever since moving to Burlington and after years of service I decided to switch over to Bell instead because of the better offerings and newer technology. I setup to cancel my account but was hit with a $150 contract termination fee! On my last contract renewal I was offered a slight discount and was encouraged to sign up for a phone plan at $0. The sales person told me that it was at not cost so I might as well get it, I believe they encouraged me to get it in order to get an additional $5 off. Unbeknownst to me the cable discount was only for 6 months and the phone plan extended my contract by 24 months. If I hadn't signed up for the phone plan I would not have been locked in for an additional 18 months for a service I never used. Cogeco never informed me of this 24 month contract at the time of my signing. The sales person at the time informed me that I could just negotiate after my 6 month promotion ended. So now I'm stuck with an addition $150 charge. If this is the way Cogeco treats it's loyal customers I will never use them again and not recommend others to use their services either especially if their sales practices are designed to screw over us consumers. Please share my story.
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