Submit a Reply / Update

Reply to:	Cogeco I was hopeful when I switched to Cogeco from Bell that the service would be better, instead it was so so much worse. A month ago, Cogeco accidentally cancelled our internet. This was the information given to me after 3 hours on the phone, being transferred to 8 different people. Apparently then, 1 of the 8 people opened a ticket and didn't close it out properly which resulted in my account being stuck in the system which meant no one could do anything about it. Understanding that they had upgraded to a new system, I tried to be patient. ONE MONTH LATER, after weekly calls, I still had no internet and their answer was the same. Someone was "looking into" the situation but had no progress. I asked them to elevate my situation to management which I was told on several occasions was done. Not once was I ever contacted by a Cogeco representative. When I called to cancel, the lady on the phone said unfortunately there was still nothing they could do. We have been so extremely disappointed and angry with Cogeco and wonder how Cogeco still in service??
Name:
Email:
Subscribe to Newsletter:	Yes   No
Notify me of replies?	Yes   No
Comment Reply: