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Reply to: EBOX (ElectronicBox Inc.)
Been with Ebox for about 5 years. Had the v cable 15 Mbps. Service was ok but experienced a lot of the internet dropping out intermittently. It would be fine for months at a time and then it would act up for a period of weeks before returning to normal. Called Ebox several times but was always told there was no break in service. Finally after 5 years they admitted it might be a faulty modem but they would not replace it. I would have to buy another at 199$!
They loaned me it for 1 month to see if it helped and was told I would be contacted before the month was up to see if I wanted to buy it or not. The internet continued to drop out over the next month and the signal was worse than ever with the new modem. Also nobody called me back so eventually I decided to find a new provider.
Overall the representatives I dealt with at Ebox were borderline rude and even though I would prefer to use an ISP other than the giants such as Bell, Rogers etc I cannot recommend Ebox based on my experience.
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