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Reply to:	HeroNet.ca About two months before my move to my new location, I found & contacted HERONET in order to find out if I will have coverage in my new home. After providing my phone and email, I received a call back in a few days time with the answer “YES”, I was assured all plans including DSL, CABLE and even phone were available for me at my new location. Fast forward two months- After successful relocation two months later, I call back and begin the process of setting up my account. It was tedious to say the least. I had to pay all the charges upfront before anyone had even come to my home, which was bizarre but I continued onwards. After choosing my plan, it seemed none of my payments would go through & after calling support I was told that the page was incorrectly “maintained” recently and that was the reason for me not being able to pay. After about 30 minutes and many on the fly website changes & page refreshes I was finally able to pay for my internet, though even then some options weren’t listed due to the aforementioned on the fly website changes. At last my payment went through and I got an appointment for a technician to be at my home in about 1.5 weeks time. GREAT! Or not? It turns out shortly before the technician’s arrival date I receive a call saying that they in fact DO NOT have coverage in my home for all their plans, however I was reassured that they can provide me with a slower, but still acceptable alternate internet package. At this point I’m disappointed because I called far in advance to avoid this exact situation, and also because they already have my money and told me there is absolutely no room for discount on the first month, UNLESS I leave a positive review their webpage! So I agree to their slower “alternate” internet plan. Lo & behold I receive a call and am told that they can’t provide me with ANY of their services! At this point I’m stranded without internet, but I’m able to get my refund safe and sound. I asked them why all the nonsense and they told me to go and call Rogers or Bell and complain to them, since those were the providers in question who work with them and that they take no responsibility in their lack of service.
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