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Reply to:	BramaTelecom Was with them for about 5 yrs. Service was good with no rate increase till end of 2014. Billed twice in Dec. Left 2 phone msgs. & 2 emails in Jan. but no response whatsoever. Billed twice in Jan., twice in Feb., and three times in Mar. Spoke to CSR (Sergei) end of Feb. but no refund. Finally called owner at home (Elie Hantsis) who promised a refund but we received email notice next day saying "we physically cannot issue refunds for all the customers". Called VISA, explained situation. They refunded 5 of the 9 charges (allowing Nov. Dec. Jan. Feb. charges), closed my card to further access and are sending a new card. Thumbs down Brama Telecom and thumbs up VISA!
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