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Reply to:	TekSavvy Solutions Inc. We have been with TekSavvy for years without issue. We recommended them to family and friends and set our parents up with their service. A year and a half ago we upgraded our parents from DSL to cable internet. We just realized that ever since we have been double billed for the account as Teksavvy never cancelled the DSL account on their end. I phoned customer service to try and correct the problem and was told that it was our fault for not cancelling and that they would only be able to refund 1 month (out of a year and a half of double billing). They said that from an accounting perspective they couldn_t do more. It astounds me that in an industry that is so competitive they set so little value on customer retention. On a daily basis i am given offers from Bell, Rogers etc. but to this point have declined. Teksavvy could have offered to credit our account going forward or come up with some other solution but it was a hard no. We really wanted to support this smaller company but will now have to look elsewhere for service. I am extremely disappointed with the customer service received and regret having recommended them to countless friends and family members. I hope they have a better experience but will now know better going forward.
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