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Reply to:	TekSavvy Solutions Inc. I've been a Teksavvy customer for a long time. When I first joined I only had DSL Internet service with them. Later on, I dumped Bell's phone service and added Tektalk voip service to my Teksavvy account. In the first 2 years issues were rare and if a problem occured I could reach their Technical Services department easily and problems were solved quickly. In the past year or so, their service has gotten so bad that I'm now faced to having to find another Internet and phone provider. About 2 months ago I sent in a request in regards to my phone service. 8 times out of 10, when I completed a call then right after, tried making another call, all I'd get was silence...my calls were not getting through unless I'd wait about a minute...very annoying!! So Teksavvy decided to monitor my phone service since they could not find anything obvious. They had me change some settings on my Modem and ATA so that they could take control if needed. Over time, they requested that I make a bunch of repeated calls to see if my service was working properly, and it was. Two days ago, my Internet and Phone service went down. I tried calling their Technical Services department but after waiting for 20 minutes I gave up and sent in a request for assistance instead. Today, I decided to see if I could fix my problems. I went through pages of notes I had kept over time from previous times I needed assistance. I had to hard reset both my Modem and ATA and login to both via my laptop as my credentials had dissapeared some how. All seems good now. My guess is that Teksavvy decided to end monitoring my connection and phone service and reverted my initial settings without letting me know. I find this absolutely unacceptable. Bad move Teksavvy!
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