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Reply to:	TekSavvy Solutions Inc. On hold while they use the excuse "higher than normal call volumes" - every single time I call?? You need to pay far more attention to your customer service. When I finally was able to place my new order - you got the info wrong, I had to correct several items; you did not send me the correct approval form, I was on permanent hold again after you sent me an email, telling me my order was on hold because I had not processed the paperwork you did not send me; after paying the initial install fee, you tried to tell me I needed to pay more money. Your service person did not show up yet today for the install and I am once again on hold, waiting for you to answer, listening to your standard excuse "more than normal call volume" - and all I need to know is when the heck he is coming!! I have people waiting for him to arrive. Soon as I can, I am looking around for another provider - one who answers the phone, one who arrives for appointments, and one who actually records correct information.
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