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Reply to: Altima Telecom
I was attracted to the service by the low rates advertised on the Montreal Metro.

I called up and they said that indeed they could offer me unlimited high speed internet for $ 40 per month, but first I needed to pay them $150 for use of the router for one year and for the first month prepaid. Big mistake on my part. I paid the money and in about a week the router arrived and a Bell techinican arrived to make the exterior connection. So far so good. But then he told me that the connection was good but that the router could not maintain the ADSL feed light and that the problem was with a defective router and that as far as he was concerned he had successfully completed his job and "Goodbye". Meanwhile I got a new bill for the second month but no service had yet been established.

You can not contact these people by phone, I waited 45 minutes on hold and gave up. You have to communicate by email which sometimes they respond to and sometimes not.

Any way the eventually sent me a new router and another technician came to help the install. This time the router ASDL light worked and I could connect. However, there was still no internet service. I got the dreaded exclamation point within the yellow triangle symble and the noticed that the source could not be identified. The technician decided that the problem was not from Altima but was somekind of software/driver problem in my computer. However, I could still connect to my Videotron feed which I had cautiously decided to keep until the new supplier was working.

I tried everything to "fix" my computer to get it to work, new drivers etc. etc. In the end I got a brand new computer, Asus Vivobook, but it still would not work. Also my daugher can not get internet with her Acer computer.

Meanwhile after several emails asking for a refund for my payment I have heard nothing from them.

Perhaps Altima would be a good deal if they ever got things working but this company is the worst company I have ever dealt with for communication and service.
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