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Reply to: Comwave
Hello, I read an advertisement of comwave in local news paper and became interested. I wanted to move my phone and interest connection to Comwave but was concerned with the bad online reviews. I reached out to social media of Comwave and received response from Mark Harfield, Director , Social Media , Comwave. He assured that “Comwave Network is safe to say that our network is reliable and works properly”. He termed the online posters as dishonest who do not want to pay dues to Comwave. He assured that in case of any tech issues I can reach out to him directly. Based on his false assurance I got internet and home phone connection.
The internet connection was promptly set up and I liked the way the connection and communication was done by COMWAVE. But the good things just ended there itself with the instillation of internet connection. Internet disconnects frequently ( 100’s of times in a day), or there is no internet available most of the time. Further when there was internet available the speed fluctuates between 6-10 mbps . On paper I have an internet connection with a download speed of 30 mbps. I have spent hours together calling COMWAVE. I was assured and reassured that it will work but I am very sad to tell you that “COMWAVE internet connection does not work” and the reviews of people where absolutely correct.
I called the so called director of Comwave and got no response. Voice messages and emails remained unanswered. It is now 7-8 months and still Comwave internet connection do not work. I spent hours and hours calling tech support.
Finally I gave a 30 days notice to Comwave to either fix the issue or take away the garbage cable box. Comwave still is playing tricks by saying that they have fixed the problem. I will teach Comwave a lesson and will go to court to terminate the 3 year contract. Comwave represents fraud, cheating, false representation and is a crooked company.
Learn from my mistake , # Say NO to Comwave
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