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Reply to:	RuralWave We have had nothing but problems with Ruralwave since we first started with them last fall. It took 3 months to even get consistent internet service, for which we were billed. The installation was so bad that it was non-functional, despite multiple visits by multiple techs to fix it. We ended up fixing it ourselves... (and it finally actually worked). Of course we still had to pay for the instal in full. We were offered a free month, but somehow that didn't include the "radio rental" fee. I've been without internet almost as often as I've had it. Today was the last straw when I called (for the second time) for customer service for the most recent outage, and after waiting 10 minutes and being told that I was "next in line" I was forced onto the answering service so I could leave a message. Now it is 30 minutes later, no one has called me back, and I have no time left to deal with this. Guess I get to go without internet for yet another day or two or three (or a week...). My time is very limited, I need customer service to actually TAKE MY CALLS... Very angry. Ruralwave has also made payments difficult, not giving information about how to pay, not acknowledging payments for several days (if ever), and having a billing email address that is not checked for replies. There is no email offered as a way to discuss billing concerns. Phone reception is also problematic, cutting in and out, even disconnecting me while I was trying to deal with a service call. This is a problem on their end - my phone is fine. Even while on hold the music cuts in and out as their signal fluctuates. There is nothing good I can say about this company. (One exception, there was one customer service rep who went out of her way to help me, which is what finally got me internet. However she is 100% the exception to the rule.)
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