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Reply to: Vonage
I have been a customer of vonage voip service for several years. At the beginning service was great but in few months quality deteriorated big time! Complained several time, each time I had to be at home and spent hours on phone with them help troubleshooting. Then I would be asked to check for few days but it's the same problem.
On the other side they increased monthly price by more than double. I called them to cancel the service where I don't have any remainder agreement. It wasn't easy to get someone for cancellation but finally I found and agent said he would take care of the cancellation but later they kept sending me bills with the increased amount and I have been suffering over six months calling them several times for cancellation of the service and they continues to send bills for each month although the service is not used at all. Spoke to supervisors many times but no help at all !!!
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