MySignal Reviews & Service Offerings

MySignal
Maple Leaf Company Info

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 2

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MySignal2
MySignal

MySignal

Website:
Services:
Availability:
www.mysignal.ca
Cable, DSL & Dry-Loop
ON & QC

Visit Site

Monthly Fee Setup Fee Contract Speed Monthly Usage
$39.95 Shipping: $49.95 Other: $ No

Download: 6Mbps

Upload: 800kbps

Cap: Unlimited

Overage:

MySignal offers various different services across Canada and has become a force to be reckoned with in recent times. MySignal creates bundles between their internet services and VoIP service to entice customers with discounts and added features. This tactic of upselling is generally very effective and not everyone can get it right.
 
However MySignal has proved on many occasions that it knows exactly what it is doing. MySignal headquarters are located in Belleville, Ontario. Let us now review one of MySignal’s flagship plans for residential usage.
 
MySignal offers a plan they call the “6 MB MyDSL” which allows users to attain download speeds of 6 mbps and upload speeds of up to 800 kbps. Furthermore the usage cap on this plan is unlimited. This plan costs a total of $39.95 per month. Another similar plan offered by Distributel which is unlimited and also allows downloading speeds of up to 6 mbps is priced at $36.95 per month. Another very similar plan offered by TekSavvy allows for download speeds of up to 7 mbps per second, and has a usage cap of 150 GBs, which falls well within the average usage consumption of residential internet users, comes with a price tag of only $27.99 per month!
 
MySignal is certainly going a bit overboard with their pricing, or they simply have not done their research. Advertising unlimited usage is usually a tactical ploy to increase the monthly charges imposed on customer. It is very rare to come across internet service providers who do not use the unlimited aspect of their plan to greatly increase the monthly bill, for example Iristel!
 
Additional charges for this plan include dry loop fees if applicable. Customers, who do not have an active phone line, must have a dry loop installed to gain access to MySignal services. The dry loop installation fee is $19.95 and depending on the rate band, the monthly charges can increase by anywhere between $6.95 to $14.95 per month. Perhaps the only positive aspect we came across was that the installation fee of $199.95 is waived due to an ongoing promotion. Furthermore there was no terms and conditions policy available on the website, nor was there an available download link. 
 
Experienced internet customers keep track of their aggregate internet consumption. Limited usage internet plans are usually more economical, and unlimited plans are priced higher due to the hype. The average home internet user consumes about 70 GBs per month.  MySignal’s pricing on their plan needs to be reworked and toned down so that they can have a competing chance against other service providers like TekSavvy, Distributel and many more.  
 
It would also be highly appreciated if MySignal provided customers with a public link to their terms and conditions policy. We cannot asses at this time if there is any traffic throttling or any other practice that may impact customer experience.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
 

Reviews Stats

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Rating
2
When reviewing MySignal Gonevoip visitors usually feel Feeling angry angry!

All Reviews

August 12, 2017
Submitted by: AJ MacDonald (Montreal, QU)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Worst Experience, Incompotent Staff

Would give negative stars if possible. Accountants are incompetent, rude when showing a mistake and the customer is always wrong. If you want to read the full story, here you go.

We were trying to close our account (because there were repeated issues with our line) and we're waiting for a refund for a modem, but they insist we owe a month we already paid. Even before cancelling, they were informed of the error and have been shown proof of our payment from bank statements yet are insisting we owe them still. This was a payment made in May, it is the end of July. This is taking too long to fix a simple issue. Sent an email with all the proof of my payments to each of their emails as the accountant insisted she was right, they threatened to call the police for harassment.

After giving them weeks, they finally redid the account and decided to charge late fees that were paid before the next bill and hadn't originally charged. They changed bill costs and even when sending them the original invoices, showing them a properly written and accounted statement, with all invoice numbers and payment transaction numbers, even after fixing some mistakes while making new ones, they still insist they are right and we are wrong. Now they have blocked us and said pay or don't we wrote off the account. Ridiculous!

This isn't rocket science. Its addition and subtraction, in order by date. Even after properly including the new late fees they never originally charged, they still owe us $0.24! Yet said we owe over $80! Seriously?!!! It's not that hard to account this stuff guys. 2 different accountants came up with totally different results, yet Wil insists “they are the best! I don't need to listen to you!”

Well I hope they get properly audited. They shouldn't even be in business. The level of incompetence and poor customer service is ridiculous. They have no idea what they are doing and tech support can't actually do anything since they don't actually own the lines they are using. Their prices aren't that competitive anymore either.

We are with a new ISP (Videotron) getting more than 5x the download and our upload is the speed our download was for $10 more. Went from 25Mb/s down to 120Mb/s and actually getting 136Mb, and 20-25Mb/s down.

Could of been a simple mistake, but nope, too proud to admit mistakes and actually do things right. I have all invoices and statements from them as well as all bank statements and email confirmation of payments received from Interac. I have all the proof and evidence to back up my records. Checked them over 20 times. They don't care.

We have had many issues with the accountant over the past few years.

1) We moved once and on invoices and statements, our old address shows up often. How is it even changing? Just update it and that should be it.

2) We pay via Interac E-Transfer and the accountant forgot the password and told us we should keep it the same. It has never once been changed.

3) We have changed our internet subscription and though they update the price, they don't update the service we are paying for. Even after mentioning the error several times. They say they fixed it and send an new statement which exactly the same as the old one.

4) We have made payments that they lose track of, even after proving we made a payment, responses are slow and they insist we owe more money.

5) Charging extra late fees after they said we already paid up.

6) The records are poorly keep so isolating an issue is harder than it needs to be.

7) Putting the wrong info in invoices, like "promo" instead of "modem" and "late fee" instead of "shipping". I get it's the same amount, but that is not how you keep records.

8) We pay by Interac E-Transfer yet the statements say “All Major Credit Cards”. Again not proper accounting and record keeping.

9) they finally fix some mistakes, yet still won't admit it, and make new mistake on their audit. 2 accountants get different results and still can't get it right.

Just don't even bother, and tell others. One of the worst companies I've ever dealt with for anything.
Do you find this review useful? 0 Yes No 0 Report abuse
August 12, 2017
Submitted by: AJ MacDonald (Montreal, QU)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Worst Experience, Incompotent Staff

Would give negative stars if possible. Accountants are incompetent, rude when showing a mistake and the customer is always wrong. If you want to read the full story, here you go.

We were trying to close our account (because there were repeated issues with our line) and we're waiting for a refund for a modem, but they insist we owe a month we already paid. Even before cancelling, they were informed of the error and have been shown proof of our payment from bank statements yet are insisting we owe them still. This was a payment made in May, it is the end of July. This is taking too long to fix a simple issue. Sent an email with all the proof of my payments to each of their emails as the accountant insisted she was right, they threatened to call the police for harassment.

After giving them weeks, they finally redid the account and decided to charge late fees that were paid before the next bill and hadn't originally charged. They changed bill costs and even when sending them the original invoices, showing them a properly written and accounted statement, with all invoice numbers and payment transaction numbers, even after fixing some mistakes while making new ones, they still insist they are right and we are wrong. Now they have blocked us and said pay or don't we wrote off the account. Ridiculous!

This isn't rocket science. Its addition and subtraction, in order by date. Even after properly including the new late fees they never originally charged, they still owe us $0.24! Yet said we owe over $80! Seriously?!!! It's not that hard to account this stuff guys. 2 different accountants came up with totally different results, yet Wil insists “they are the best! I don't need to listen to you!”

Well I hope they get properly audited. They shouldn't even be in business. The level of incompetence and poor customer service is ridiculous. They have no idea what they are doing and tech support can't actually do anything since they don't actually own the lines they are using. Their prices aren't that competitive anymore either.

We are with a new ISP (Videotron) getting more than 5x the download and our upload is the speed our download was for $10 more. Went from 25Mb/s down to 120Mb/s and actually getting 136Mb, and 20-25Mb/s down.

Could of been a simple mistake, but nope, too proud to admit mistakes and actually do things right. I have all invoices and statements from them as well as all bank statements and email confirmation of payments received from Interac. I have all the proof and evidence to back up my records. Checked them over 20 times. They don't care.

We have had many issues with the accountant over the past few years.

1) We moved once and on invoices and statements, our old address shows up often. How is it even changing? Just update it and that should be it.

2) We pay via Interac E-Transfer and the accountant forgot the password and told us we should keep it the same. It has never once been changed.

3) We have changed our internet subscription and though they update the price, they don't update the service we are paying for. Even after mentioning the error several times. They say they fixed it and send an new statement which exactly the same as the old one.

4) We have made payments that they lose track of, even after proving we made a payment, responses are slow and they insist we owe more money.

5) Charging extra late fees after they said we already paid up.

6) The records are poorly keep so isolating an issue is harder than it needs to be.

7) Putting the wrong info in invoices, like "promo" instead of "modem" and "late fee" instead of "shipping". I get it's the same amount, but that is not how you keep records.

8) We pay by Interac E-Transfer yet the statements say “All Major Credit Cards”. Again not proper accounting and record keeping.

9) they finally fix some mistakes, yet still won't admit it, and make new mistake on their audit. 2 accountants get different results and still can't get it right.

Just don't even bother, and tell others. One of the worst companies I've ever dealt with for anything.
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Maple Leaf Rating

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(2) Reviews + (0) Replies: 2

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