Innsys Reviews & Service Offerings

Maple Leaf Company Info

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 18

Rating  59%     Rating  41%    

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Innsys
Innsys

Innsys

Website: www.innsys.ca
Services: Cable, DSL, Wi-Fi, Dry-loop & Wireless
Availability: AB, BC, MB, NB, NF,ON, PEI & QC
Monthly Price: $33.95 CAD

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Maple Leaf Rating

Gonevoip's Opinion (3): Rating
Users Rating: Rating
(18 ) Reviews + (0) Replies: 18

Rating  59%     Rating  41%

Add a Review

Ask a Question


Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 18

Rating  59%     Rating  41%    

  Add a Review     Ask a Question

 

Reviews Stats

Rating
10
Rating
0
Rating
0
Rating
0
Rating
8
When reviewing Innsys Gonevoip visitors usually feel Feeling satisfied satisfied !

Top Positive


7 persons found the following review useful
Submitted on: January 10, 2019
Submitted by: Pushpa (Scarborough , ON)
Overall Rating: Rating
Would Recommend? YES

good service

HI

I'm happy with Innsys service last 2 years no issues to a complaint I'm saving some money since moving to them


Do you find this review useful?

7 Yes No 0 Report abuse


Top Critical


15 persons found the following review useful
Submitted on: November 15, 2015
Submitted by: Melissa (Brampton , ON)
Overall Rating: Rating
Would Recommend? NO

Worst company ever

Don't ever get Innsys. It's the worst company ever. I had no internet for 4 days and I called them 10 times every single day and they freaking kept saying they will call back but never did so I called again and again and they kept saying I understand and I will send a technician and they sent him like 4 days after but still didn't work and now they r lying about their names and pretending to be someone else like they are trying to fool their workers. Don't ever get this company.


Do you find this review useful?

15 Yes No 4 Report abuse


All Reviews

January 18, 2019
Submitted by: Manoharan P (MARKHAM , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Excellent Service

I have Innsys Internet more than 10 years Service always good, Now Support also Really good,.
Do you find this review useful? 0 Yes No 0 Report abuse
1 person found the following review useful
January 17, 2019
Submitted by: Arton (Scarborough , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Satisfied

Good service for resonable price. I like your service
Do you find this review useful? 1 Yes No 0 Report abuse
3 persons found the following review useful
January 17, 2019
Submitted by: Ahmed Salam (Markham , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Good Services

Good Services and Better support
Do you find this review useful? 3 Yes No 0 Report abuse
3 persons found the following review useful
January 16, 2019
Submitted by: Sulaiman Abubacker (Toronto , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Excellent Service

Good Service and support
Do you find this review useful? 3 Yes No 0 Report abuse
4 persons found the following review useful
January 16, 2019
Submitted by: Vetrivelan S (Montreal , QU)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Good Service

I Have Cable Videtron internet provided by Innsys IF you can provide modem with router it will be much better
Do you find this review useful? 4 Yes No 0 Report abuse
January 14, 2019
Submitted by: Williams Robert (Markham , ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

don't trust this guys, big lies , do not give CC with this guys carefully

don't trust this guys, big lies , do not give CC with this guys carefully
Do you find this review useful? 0 Yes No 8 Report abuse
4 persons found the following review useful
January 13, 2019
Submitted by: Krishnan (Markham , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Excellent

Excellent Service
Do you find this review useful? 4 Yes No 0 Report abuse
5 persons found the following review useful
January 12, 2019
Submitted by: Raju (Markham , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Excellent

Now Better Customer Service than before,.
Do you find this review useful? 5 Yes No 0 Report abuse
6 persons found the following review useful
January 10, 2019
Submitted by: Ahmed Mohammed (Toronto , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Speed good

HI

Speed good what they told 100 download and 10 upload I checked all the time with speedtest 98 - 99 and 8-10 look like service is good, Support need to improve,
Do you find this review useful? 6 Yes No 0 Report abuse
7 persons found the following review useful
January 10, 2019
Submitted by: Pushpa (Scarborough , ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

good service

HI

I'm happy with Innsys service last 2 years no issues to a complaint I'm saving some money since moving to them
Do you find this review useful? 7 Yes No 0 Report abuse
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$33.95 Shipping: $ Other: $ No

Download: 6Mbps

Upload: 800kbps

Cap:

Overage:

Innsys Inc was formulated back in 2008 as a VoIP service provider and has gained ground over the past couple of years. Innsys boasts one of the best customer service staff that is always on task to handle and solve queries for any customers in need.

They began making strides in DSL service in 2009 and managed to become one of the largest providers in Canada by offering their services in Ontario, Quebec, Alberta, British Columbia, and Prince Edward Island by 2011. This goes to show how dedicated and fast paced this service provider is! They now also provide internet services to both residential and business clients, and their residential internet plan will be the focus of our review.

Innsys offers a basic residential plan which comes with download speeds of up to 6 mbps and upload speeds of up to 800 kbps. This plan has an unlimited bandwidth cap and costs a total of $33.95 per month. The pricing on this plan is not extremely terrible but there are other service providers who offer the same thing for a lower price. Take WorldLine for example, they also offer a 6 mbps internet plan with upload speeds of up to 1 mbps with an unlimited bandwidth for only $29.99. Innsys is asking for four more dollars on their service, and in these cases, the most asked question is: why? Innsys is offering no capped plan either which limits the options a customer has. As the world becomes increasingly computer literate, customers are beginning to realize that there is only a certain amount of bandwidth they require, and if it is being offered for cheaper, they would opt into such a plan rather than an unlimited one.

Many services providers who don’t throttle speeds on unlimited plans make sure that that information is highly noticeable on their website. No mention of throttling was made on the Innsys website, so we suspect that customers might encounter slower speeds when they have used up a certain amount of bandwidth. Innsys requires the customer to have a Bell home phone line, and if one is not present, dry loop fees will be applied which are $8.75 per month. 

All in all, Innsys is nothing special but it isn’t completely terrible either. The pricing can be worked on, and the website needs to offer more information to the customer. Offering just the price of installation fees, monthly fees, and dry loop fees without a thorough explanation of the features provided and aspects we should vary about makes us assume there is something not worth telling.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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