Innsys Reviews & Service Offerings
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Innsys Inc was formulated back in 2008 as a VoIP service provider and has gained ground over the past couple of years. Innsys boasts one of the best customer service staff that is always on task to handle and solve queries for any customers in need. They began making strides in DSL service in 2009 and managed to become one of the largest providers in Canada by offering their services in Ontario, Quebec, Alberta, British Columbia, and Prince Edward Island by 2011. This goes to show how dedicated and fast paced this service provider is!
Let us now take a look at one of the Innsys business VoIP solutions. The first thing that caught our attention was the fact that Innsys did not have a single plan that covered the entirety of the North American continent. All of the Innsys business plans are focused to provide local calling solutions. One specific plan that Innsys offers gives customers one to three extensions, no conference calls, one phone number, and local calling. However, it does not provide Canada wide or North America wide calling to its customers. This plan is offered at the price of $29.99 per month which in comparison to other services providers is just way too expensive! For example, the standard business plan provided by RingCentral is priced at $19.99 per month and has a multitude of features that are not included in the Innsys plan. In comparison to RingCentral which offers a business solution plan for $19.99 across Canada the United States; the Innsys plan is just way too expensive.
Not only is the Innsys plan a bit pricier than most, it doesn’t have key features that are more often than not required by business owners. For example, there is no mention of a proper fax to email service.
There is no smart app to provide customers the option of using their smartphones to stay connected to the network. All of these things add up against the favor of Innsys. Additionally, there is no further mention if adding numbers is possible or not and what would the charges be. Upon contacting Innsys, we were told that whatever is on the website is what the customers get! This left us rather disappointed considering modern day businesses cannot achieve optimal satisfaction with the limited features and services provided by Innsys.
Overall we believe there are many other viable options out there to choose from after having conducted our review of Innsys. The lack of features is upsetting, and the pricing makes it even worse!
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