G3 Telecom Reviews & Service Offerings

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Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 3

Rating  50%     Rating  50%    

G3 Telecom
G3 Telecom

G3 Telecom

Website:
Devices:
Availability:
www.g3telecom.com
Android & iPhone
N/A

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Monthly Fee Setup Fee Other Fees Long Distance Rates
PAYG

Canada: $0.01
USA: $0.01
Intl. Minutes:

G3 Telecom is a Canadian VoIP provider HQ in Toronto, ON.  G3 Telecom's Long Distance plans are, as typically with VoIP providers, very good when compared to the traditional Telco companies. These offer pin-less dialing (meaning you can dial directly from a registered phone without the need of a pin) and competitive promo rates; the promo is valid only for new customers so upon renewal the promo rates won't apply anymore.

There is also an app that integrates with the long distance calling, in fact, is a dialer - you can punch the number you want to call directly as with any other dialer app. The app is available only for iPhone, Android & Blackberry. Regrettably, there is no Windows app -at the moment- nor web calling feature; something many Long Distance providers, such as Localphone, do offer as standard.

Finally one has to read the fine print, always, in the Service Terms and Conditions of G3 Telecom reads there is an expiration period of one (1) year - if there is no activity in the account G3 may terminate services (and keep the funds..)

We believe G3 Long Distance is one option to save in Long Distance, but you may have better pricing (no promo rates) with Localphone or Rebtel - and have more advanced features such as web calling and text messaging integrated.

Maple Leaf Features

Smartphone App: Checkmark
Desktop App: Checkmark
BYOD: Checkmark
Area Code Selection: Checkmark
Extra Number: Checkmark
Web Management: Checkmark
Toll Free Numbers: Checkmark
VoiceMail to Email: Checkmark
 

Reviews Stats

Rating
1
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0
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Rating
2
When reviewing G3 Telecom Gonevoip visitors usually feel Feeling angry angry !

Top Positive


Submitted on: June 25, 2014
Submitted by: Krishan Singh (Kitchener , ON)
Overall Rating: Rating
Would Recommend? YES

Excellent customer service

We have been using G3 Telecom from one year and we have enjoyed the reliability of their service. We have not had any service issues and we have found the team to be very responsive to our needs. We would recommend this service to any company. They did not cut my money.they have reliable service.


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Top Critical


1 person found the following review useful
Submitted on: September 15, 2014
Submitted by: Nick (brampton , ON)
Overall Rating: Rating
Would Recommend? NO

G3 long distance rating

Noticed G3 telecom billing system has a round up error which when brought to G3's attention don't want to address it as making few cents extra each call times number of calls in a day times number of subscribers bring additional revenue to G3.
Apart from that suggest never go for pre-paid account. I used this service when I checked the rate applied, G3 used an older rate than the rates posted on their website. I asked for adjustment for the calls to the revised rate and G3 telecom customer response was "sorry it is your responsibility to call in and ask for updating your account as G3 does not have the liability to update all accounts with new pricing". Again stealing your money. it might be minor impact to you but think overall business and revenue gained by G3telecom.


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1 person found the following review useful
December 6, 2016
Submitted by: Tim (Aurora , ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Uncaring telecom

I initially signed on as a customer when the company was Telna. I had been a customer for a little over 3 years until recently when I was charged 80 cents a minutes for called to Uganda over the month of November. I received nothing about the 300% increase in the rate. Over the past three years it was 16 to 21 cents a minute. I was notified by email whenever the rates were due to change.

I contacted customer service several times to ask why I was not notified. All I got was a robotic quote of the rate and the minutes used from the rep. No attempt to work with me on the rate or helping me with their rate of 37 cents a minute for pre paid service. All they were concerned with was their almighty dollar. Pissing all over the customer who is attempting to resolve what they perceive to be an issue with an extremely high rate. I will never recommend this company to anyone as they do not value their customers.

I will never use their service again and if they are to purchase another company I am using for calling Uganda I will drop that account too before I get screwed by G3 Telecom again on unannounced rate increase. I would like to add that I attempted to request some type of help to minimize the charge over several different calls. I never spoke with anyone that even cared I felt I had been overcharged. They got their money and now have an enemy for life as I will make a stand to talk about their severe lack of interest in working with the customer.
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1 person found the following review useful
September 15, 2014
Submitted by: Nick (brampton , ON)
Overall Rating: Rating
Would Recommend? NO

G3 long distance rating

Noticed G3 telecom billing system has a round up error which when brought to G3's attention don't want to address it as making few cents extra each call times number of calls in a day times number of subscribers bring additional revenue to G3.
Apart from that suggest never go for pre-paid account. I used this service when I checked the rate applied, G3 used an older rate than the rates posted on their website. I asked for adjustment for the calls to the revised rate and G3 telecom customer response was "sorry it is your responsibility to call in and ask for updating your account as G3 does not have the liability to update all accounts with new pricing". Again stealing your money. it might be minor impact to you but think overall business and revenue gained by G3telecom.
Do you find this review useful? 1 Yes No 0 Report abuse
June 25, 2014
Submitted by: Krishan Singh (Kitchener , ON)
Overall Rating: Rating
Would Recommend? YES

Excellent customer service

We have been using G3 Telecom from one year and we have enjoyed the reliability of their service. We have not had any service issues and we have found the team to be very responsive to our needs. We would recommend this service to any company. They did not cut my money.they have reliable service.
Do you find this review useful? 0 Yes No 0 Report abuse
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Maple Leaf Rating

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(3 ) Reviews + (0) Replies: 3

Rating  50%     Rating  50%

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