MAKING THE CASE FOR VOIP – THE FIVE KEY POINTS YOU NEED TO COVER
Your employer depends on you to ensure all their telecommunications needs are up to snuff. And when they’re not, you have the awesome (the big kind of awesome, not the “wow, this is so great” kind of awesome) task of presenting the facts and making the case for the budget needed to get things up to speed. As anyone in middle management knows, this is easier said than done.
If your company has been relying on a traditional phone system and your needs have grown more complex, perhaps you’ve identified Hosted VOIP /PBX as a viable alternative.
How do you get your higher ups on board with a plan to revamp their telecommunications network?
While you may be convinced of the reasons and benefits, it’s not obvious to your superior. So it’s best to position your points as they speak to the concerns of the final decision maker(s). Likely these will include, but are not limited to:
• Competitive landscape
• Required resources
• Risk management
• Customer experience
• Bottom line
With these in mind, here are five key areas you need to cover in order to present a strong case for making the move to Hosted PBX /VOIP:
Claudio Nespeca directs Marketing strategies for Epik Networks, a leading VOIP and internet service provider headquartered in Toronto. His expertise spans more than 17 years in the North American telecom sector.