CityWide Reviews & Service Offerings

Maple Leaf Company Info
CityWide
CityWide

CityWide

Website: yourcitywide.com
Services: Cable, DSL, Dial-up & Dry-loop
Availability: NB, NF, NS & PEI
Monthly Price: $41.95 CAD

1-855-462-5349

Visit Site


33 3 reviewCount Get Free Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing CityWide Gonevoip visitors usually feel Feeling angry angry !
Rating
4
Rating
0
Rating
0
Rating
3
Rating
18

All Reviews

October 3, 2019
Review Helpful? 0 Yes No 0
Submitted by: Nick Macisaac (Halifax , NO)
Feeling angry Angry Rating ๐Ÿ‘Ž

Nightmare

Its been 17 days and I'm still waiting to be hooked up. This company is slow! When I called to complain I got 0 sympathy and was basically told to bad so sad. Pay the extra 10 bucks and go with bell or eastlink the service is much better.
September 30, 2019
Review Helpful? 1 Yes No 0
Submitted by: Mark Walters (Lunenburg , NO)
Feeling disappointed Disappointed Rating ๐Ÿ‘Ž

unhappy long term customer

was a customer of citywide for 6 years, in the beginning the service was great. they always answered the phone and issues were dealt with promptly. I recommended them to everyone I knew. Now that the company has grown, their customer service has been thrown out the window. we recently wanted our internet switched to a different residence and its been three weeks and no idea of when we would have internet. they do not care that they lost a customer, and are very rude on the telephone. I will no longer recommend. goodbye citywide you wont be around much longer treating people this way. waiting a month or who knows how long to get internet is unacceptable.

Reply from: Nick Macisaac
October 3, 2019
Same here. They ignore my calls and emails been without internet for 3 weeks and they dont care at all. Pathetic.
August 19, 2019
Review Helpful? 0 Yes No 0
Submitted by: Kattia Guillen (Fall River , NO)
Feeling satisfied Satisfied Rating ๐Ÿ‘

Great customer service

Just spoke with a CSR name Richard for over 30 minutes on how was the best way for me to move my service to a new address. (Was looking to have service on my present address and on my new address as well). He was not only patience but understanding of my needs and extremely helpful. Bravo for your customer service skills!!!
August 1, 2019
Review Helpful? 0 Yes No 0
Submitted by: Cathy Fogarty (Trenton , NO)
Feeling angry Angry Rating ๐Ÿ‘Ž

disconnects

Had City wide for a couple years now, eastlink was so overpriced. Great to get us hooked up and all, great people to get started. but,, the internet drops randomly at least 10 times a day ,, not for more than 10 or 15 mins at a time, but you can't play games, stream movies, listen to music,,, nothing. tried to email them, facebook, inbox, call, etc.. for over a year and not once did anyone call us back or contact us in anyway. great customer services to get you hooked up and then they are done. terrible internet. if Eastlink was not so overpriced I would switch back. hate city wide
July 24, 2019
Review Helpful? 0 Yes No 0
Submitted by: Dave (new Glasgow , NO)
Feeling disappointed Disappointed Rating ๐Ÿ‘Ž

Support ok Interned Service is not reliable

Had service less than 1 year. All was good until a month ago when interned speed dropped by over 80% and took 8 days to resolve. the fix seamed to be spontaneous as technical support could not clearly tell me what the issue was.

Two weeks later the same issue with 70% drop in bandwidth.

To be fair I think the prices are fair and much lower than Bell and Eastlink Technical support are friendly and polite without sounding like a scripted drone.
For the first 10 months I had no complaints and noticed no slowdowns (but I was not looking)
Load More Reviews
Monthly Fee Setup Fee Contract Speed Monthly Usage
$41.95 Shipping: $ Other: $ No

Download: 7 Mbps

Upload: 640 kbps

Cap:

Overage:

CityWide Communications was founded way back in 1997, giving it a very large portfolio of experience in the telecommunications industry. They provide a variety of services ranging from internet, VoIP solutions and long-distance plans. However, CityWide Communications states that at the core of their business lays a great commitment to customer service. CityWide Communications is based in Nova Scotia and provides internet and phone solutions across Atlantic Canada. Their headquarters can be found at 3845 Joseph Howe Dr, Halifax, NS B3L 4H9. Let us now review one of CityWide Communications bread and butter internet plans.

CityWide Communications offers a high-speed DSL plan, this plan requires a Bell-Alliant landline, that comes with a download speed of up to 7 Mbps and an upload speed of up to 640 kbps. This plan comes with no usage limit and is priced at $41.95 per month. There are no contracts involved in this plan and it also includes wifi. The other two plans available with CityWide Internet service are the DRY-LOOP DSL (no Bell-Alliant landline required, Yahoo!) same download speed of 7 Mbps and upload of 640 Kbps. The monthly price comes to be $51.95 per month; unlimited usage and WiFI is included! The last plan available, in areas where there is coverage, is the Cable High-Speed plan. Clearly superior to any of the DSL plans with a download speed of up to 100 Mbps and upload speed of up to 10 Mbps, coming at only $54.95 per month. Oh, and it also comes with no-contract, unlimited usage and WiFi is available.

CityWide Communications does offer a Cable High-Speed Internet at $54.95/mo giving 100 Mbps Download and 10 Mbps Upload. The Cable Internet from CityWide may be the best offer. 

A very disappointing aspect we noticed about CityWide Internet website is that the terms and conditions page is not readily available. However, there were mentions of the Fair Usage Policy. Whether or not CityWide Communications throttles bandwidth to compensate for the unlimited bandwidth remains a mystery until a terms and conditions page is made readily available. 

For users who do not have an active landline phone, dry loop connectivity is available. However, it does come with an added cost of $10 on the bill every month. 

For people who are looking for quality internet while also saving money, CityWide Internet may be the best choice or not at all. The Cable plan is the winner if your are is served then you could be in for a nice threat! Otherwise, the DSL and DRY-LOOP DSL are rather expensive, but on the positive side are unlimited.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

How do I go about getting the internet?

Rating  0     Rating  0 Report abuse

You've suggested TekSavvy as a better alternative. I just checked them out. They don't have home phone in NS and they charge $42 vs. $28 you suggest. Maybe you have old information?

Rating  1     Rating  0 Report abuse

I am looking for the fair use policy on the site. Cannot for the life of me find it. They have stated that I'm unable to "work from home" as per their fair use policy, refused to email me the copy and the manager was very difficult person to deal with. If you could point me to the fair use policy I'd be grateful. Thank you.

Rating  1     Rating  0 Report abuse

I cannot use my phone. I have a recording coming on with three or so wo de, cannot make out. Switched to different set of phones same thing.

Rating  1     Rating  0 Report abuse

Services .. do you guys deal in cable as well as Internet

Rating  1     Rating  0 Report abuse
Load More Q&A

The 25 Most Popular Providers of 2018

Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and รƒฦ’ร‚ยฏรƒโ€šร‚ยฟรƒโ€šร‚ยฝ
Continue Reading

Rating  3     Rating  2
Report abuse

Best Home Internet Canada

Altima Telecom
Rating
$39.99 / mo.
Read 69 Reviews
CIK Telecom Inc
Rating
$44.99 / mo.
Read 34 Reviews
GemsTelecom
Rating
$24.99 / mo.
Read 23 Reviews

Best Home Phone Canada

VoIP Much Phone Company
Rating
CAD $9.45 / mo.
Read 173 Reviews
netTALK CONNECT ezLINQ
Rating
$7 / mo.
Read 12 Reviews
CallCentric
Rating
$0 / mo.
Read 8 Reviews