CityWide Reviews & Service Offerings

Maple Leaf Company Info
CityWide
CityWide

CityWide

Website: yourcitywide.com
Services: Cable, DSL, Dial-up & Dry-loop
Availability: NB, NF, NS & PEI
Monthly Price: $41.95 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing CityWide Gonevoip visitors usually feel Feeling angry angry !
Rating
4
Rating
0
Rating
0
Rating
3
Rating
20

All Reviews

November 22, 2019
Review Helpful? 1 Yes No 0
Submitted by: Lawrence Clarke (East Lawrencetown , NS)
Feeling angry Angry Rating 👎

Answer your %*&^" Phone!!

Product is adequate. Customer Service is NON-EXISTENT! All I want to do is update my credit card info so I don't get behind on my bill. I am soooo tired of calling. calling. calling and not getting any response whatsoever.
October 17, 2019
Review Helpful? 0 Yes No 0
Submitted by: Chandra (Halifax , NO)
Feeling angry Angry Rating 👎

Not good service

Bad service
October 3, 2019
Review Helpful? 0 Yes No 0
Submitted by: Nick Macisaac (Halifax , NO)
Feeling angry Angry Rating 👎

Nightmare

Its been 17 days and I'm still waiting to be hooked up. This company is slow! When I called to complain I got 0 sympathy and was basically told to bad so sad. Pay the extra 10 bucks and go with bell or eastlink the service is much better.
September 30, 2019
Review Helpful? 1 Yes No 0
Submitted by: Mark Walters (Lunenburg , NO)
Feeling disappointed Disappointed Rating 👎

unhappy long term customer

was a customer of citywide for 6 years, in the beginning the service was great. they always answered the phone and issues were dealt with promptly. I recommended them to everyone I knew. Now that the company has grown, their customer service has been thrown out the window. we recently wanted our internet switched to a different residence and its been three weeks and no idea of when we would have internet. they do not care that they lost a customer, and are very rude on the telephone. I will no longer recommend. goodbye citywide you wont be around much longer treating people this way. waiting a month or who knows how long to get internet is unacceptable.

Reply from: Nick Macisaac
October 3, 2019
Same here. They ignore my calls and emails been without internet for 3 weeks and they dont care at all. Pathetic.
August 19, 2019
Review Helpful? 0 Yes No 0
Submitted by: Kattia Guillen (Fall River , NO)
Feeling satisfied Satisfied Rating 👍

Great customer service

Just spoke with a CSR name Richard for over 30 minutes on how was the best way for me to move my service to a new address. (Was looking to have service on my present address and on my new address as well). He was not only patience but understanding of my needs and extremely helpful. Bravo for your customer service skills!!!
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$41.95 Shipping: $ Other: $ No

Download: 7 Mbps

Upload: 640 kbps

Cap:

Overage:

CityWide Communications was founded way back in 1997, giving it a very large portfolio of experience in the telecommunications industry. They provide a variety of services ranging from internet, VoIP solutions and long-distance plans. However, CityWide Communications states that at the core of their business lays a great commitment to customer service. CityWide Communications is based in Nova Scotia and provides internet and phone solutions across Atlantic Canada. Their headquarters can be found at 3845 Joseph Howe Dr, Halifax, NS B3L 4H9. Let us now review one of CityWide Communications bread and butter internet plans.

CityWide Communications offers a high-speed DSL plan, this plan requires a Bell-Alliant landline, that comes with a download speed of up to 7 Mbps and an upload speed of up to 640 kbps. This plan comes with no usage limit and is priced at $41.95 per month. There are no contracts involved in this plan and it also includes wifi. The other two plans available with CityWide Internet service are the DRY-LOOP DSL (no Bell-Alliant landline required, Yahoo!) same download speed of 7 Mbps and upload of 640 Kbps. The monthly price comes to be $51.95 per month; unlimited usage and WiFI is included! The last plan available, in areas where there is coverage, is the Cable High-Speed plan. Clearly superior to any of the DSL plans with a download speed of up to 100 Mbps and upload speed of up to 10 Mbps, coming at only $54.95 per month. Oh, and it also comes with no-contract, unlimited usage and WiFi is available.

CityWide Communications does offer a Cable High-Speed Internet at $54.95/mo giving 100 Mbps Download and 10 Mbps Upload. The Cable Internet from CityWide may be the best offer. 

A very disappointing aspect we noticed about CityWide Internet website is that the terms and conditions page is not readily available. However, there were mentions of the Fair Usage Policy. Whether or not CityWide Communications throttles bandwidth to compensate for the unlimited bandwidth remains a mystery until a terms and conditions page is made readily available. 

For users who do not have an active landline phone, dry loop connectivity is available. However, it does come with an added cost of $10 on the bill every month. 

For people who are looking for quality internet while also saving money, CityWide Internet may be the best choice or not at all. The Cable plan is the winner if your are is served then you could be in for a nice threat! Otherwise, the DSL and DRY-LOOP DSL are rather expensive, but on the positive side are unlimited.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

How do I go about getting the internet?

Rating  0     Rating  0 Report abuse

You've suggested TekSavvy as a better alternative. I just checked them out. They don't have home phone in NS and they charge $42 vs. $28 you suggest. Maybe you have old information?

Rating  1     Rating  0 Report abuse

I am looking for the fair use policy on the site. Cannot for the life of me find it. They have stated that I'm unable to "work from home" as per their fair use policy, refused to email me the copy and the manager was very difficult person to deal with. If you could point me to the fair use policy I'd be grateful. Thank you.

Rating  1     Rating  0 Report abuse

I cannot use my phone. I have a recording coming on with three or so wo de, cannot make out. Switched to different set of phones same thing.

Rating  1     Rating  0 Report abuse

Services .. do you guys deal in cable as well as Internet

Rating  1     Rating  0 Report abuse
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