We signed up for this service in September 2018 we received 1 bill in Feb. They threatened to cut off our service even though I pay 1.00 for them to send the bill to me each month and said I am still responsible for paying my bill even though I dont see the amount I am paying they just want you to pay without seeing a bill and I still dont have a bill to verify the charges.
I want a bill sent or I am not paying the bill!!!!
Why pay something you dont know is correct.
I had been excited to go with Citywide as most of our friends and neighbours were happily with them--now I cannot get contact by phone or email while our phone is nor working for outgoing or incoming calls---most annoying and upsetting as it could leave us without emergency contacts.We were pleased with the service until now.
I've emailed various times re billing concerns and internet speed less than one half advertised speed. No response or response weeks later. Regarding slow internet speed, I was told to buy new equipment from them and even if that didn't resolve the issue there wouldn't be a refund of the equipment forthcoming. The issue is *not* defective hardware on my end.
This company has the absolute worst customer service! The people who answer the phone are rude. I had problems and sent in a complaint on the service and heard nothing back. When I called to change households I got another person who had the same negative rude attitude. They do not email or send you a bill. They also make you buy their modem and router and the router is junk. The wifi is fine but thats as long as you have no problems and do not need to call customer service for anything. I am not sure where they find their staff but they need training in customer service. I told them I was searching for another company because the service was so bad and the woman said no problem. They obviously do not need or care to keep clients. Worst company to deal with right up there with Aliant. Would never recommend!
Connection date was supposed to be today. Took the day off work. Tech was supposed to be here between 8 and 12. He didnt showed. Called citywide they said that he is on the way to my address now. 2 hours later still no show. I call again they say they need to track him down and they will get back to me
... An hour later i call again they say i dont need a tech i just need to plug in the router and modem, i do so and still no internet... I call yet again and they tell me that they set it up for the wrong address and that they have sent the request off to the manager to change it and that i should just sit around and wait for the orange light to turn blue... I little rediculas and frusterating but i guess we will see what happends.....
We recently switched to City wide because they had a much more reasonable rate for Internet compared to Eastlink. We paid the upfront fees of 158.00 and had the router sent to us by mail. We installed it and pretty much right away were displeased with the quality of the speed we were experiencing. We finally got a tech sent to us ( from eastlink) weird! Anyhow he summed he issue up to it being the router . We called City wide while the tech was still here so he could also explain to her lady what the issue was. She was rude and unprofessional and from what the tech told us after we hung up he's delt with worse!...Citywide clean up your customer support personal and teach them.some manners!!!
I am looking for the fair use policy on the site. Cannot for the life of me find it. They have stated that I'm unable to "work from home" as per their fair use policy, refused to email me the copy and the manager was very difficult person to deal with. If you could point me to the fair use policy I'd be grateful. Thank you.
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