CityWide Reviews & Service Offerings

Maple Leaf Company Info


Services: Cable, DSL, Dial-up & Dry-loop
Availability: NB, NF, NS & PEI
Monthly Price: $41.95 CAD


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Home Phone

Home Internet

Business Phone

Business Internet


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When reviewing CityWide Gonevoip visitors usually feel Feeling angry angry !

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January 28, 2020
Review Helpful? 0 Yes No 0
Submitted by: Cat (Halifax , NO)
Feeling angry Angry Rating 👎

One if many customer service and billing complaints.

Avoid at all costs. They have terrible reviews for a reason. I brushed it off because they were so cheap, but there are other cheaper options now. They double charged me for 4 months. I have automatic bill and credit card payments set up, so I didn't notice until I got hit with overage fees. When I asked to be compensated for these fees, I was transferred to their only customer service manager Tammie Miller, who gleefully said she was happy to tell me they wouldn't compensate me because it was "partially my fault" for not noticing sooner that they unlawfully took hundreds of dollars from me. She laughed at me when I said they can't conduct business way and refused to let me contact anyone above her to file a conduct complaint about her. When I asked for her response and reasoning in writing she refused. When I asked for a transcript of the call, as is my right under the Personal Information Protection and Electronic Documents Act, she violated the act and insisted I had to have a lawyer request it. Look at their rating on the Better Business Bureau. Numerous complaints about customer service, Tammie Miller specifically, and billing errors, including continuing to charge people after they've cancelled. There are other cheaper locally owned alternatives now, including Netfox and Purple Cow. Try one of them instead. Don't make the same mistake I did and ignore City Wide's reputation. They've earned it.
January 26, 2020
Review Helpful? 0 Yes No 0
Submitted by: Jamie (Halifax , NO)
Feeling angry Angry Rating 👎

Unbelievable Service

City wide sucks so bad i would never of signed up with them the internet signal drops all the time! Its really bad service City Wide gets their service piggy backing off East Link bunch scum ... ! Go with other providers as i would not reconmend their service! Shame on you City Wide!
January 20, 2020
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Submitted by: Fudge Packer (Halifax , NO)
Feeling angry Angry Rating 👎

Internet is great, when you have it.

This provider's internet tends to drop constantly. About once every day for us. No amount of unplugging the modem fixes this. When important things need to be done it just happens to be when internet access is needed. If you like having consistent Internet find another provider.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$41.95 Shipping: $ Other: $ No

Download: 7 Mbps

Upload: 640 kbps



CityWide Communications was founded way back in 1997, giving it a very large portfolio of experience in the telecommunications industry. They provide a variety of services ranging from internet, VoIP solutions and long-distance plans. However, CityWide Communications states that at the core of their business lays a great commitment to customer service. CityWide Communications is based in Nova Scotia and provides internet and phone solutions across Atlantic Canada. Their headquarters can be found at 3845 Joseph Howe Dr, Halifax, NS B3L 4H9. Let us now review one of CityWide Communications' bread and butter internet plans.

CityWide Communications offers a high-speed DSL plan, this plan requires a Bell-Alliant landline, that comes with a download speed of up to 7 Mbps and an upload speed of up to 640 kbps. This plan comes with no usage limit and is priced at $41.95 per month. There are no contracts involved in this plan and it also includes wifi. The other two plans available with CityWide Internet service are the DRY-LOOP DSL (no Bell-Alliant landline required, Yahoo!) the same download speed of 7 Mbps and upload of 640 Kbps. The monthly price comes to be $51.95 per month; unlimited usage and WiFI is included! The last plan available, in areas where there is coverage, is the Cable High-Speed plan. Clearly superior to any of the DSL plans with a download speed of up to 100 Mbps and upload speed of up to 10 Mbps, coming at only $54.95 per month. Oh, and it also comes with no-contract, unlimited usage and WiFi is available.

CityWide Communications does offer a Cable High-Speed Internet at $54.95/mo giving 100 Mbps Download and 10 Mbps Upload. The Cable Internet from CityWide may be the best offer. 

A very disappointing aspect we noticed about the CityWide Internet website is that the terms and conditions page is not readily available. However, there were mentions of the Fair Usage Policy. Whether or not CityWide Communications throttles bandwidth to compensate for the unlimited bandwidth remains a mystery until a terms and conditions page is made readily available. 

For users who do not have an active landline phone, dry loop connectivity is available. However, it does come with an added cost of $10 on the bill every month. 

For people who are looking for quality internet while also saving money, CityWide Internet may be the best choice or not at all. The Cable plan is the winner if your are is served then you could be in for a nice threat! Otherwise, the DSL and DRY-LOOP DSL are rather expensive, but on the positive side are unlimited.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

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You've suggested TekSavvy as a better alternative. I just checked them out. They don't have home phone in NS and they charge $42 vs. $28 you suggest. Maybe you have old information?

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I am looking for the fair use policy on the site. Cannot for the life of me find it. They have stated that I'm unable to "work from home" as per their fair use policy, refused to email me the copy and the manager was very difficult person to deal with. If you could point me to the fair use policy I'd be grateful. Thank you.

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