CIK Telecom Inc Reviews & Service Offerings
|1 person found the following review useful|
|June 5, 2018|
|Submitted by:||samson Tam (Montreal , QU)|
Terrible VoipI was a happy CIK customer for a year until last December and in fact I had referred several of my friends to them without asking for the referral bonus. My VOIP home phone had numerous problems since last December after I renewed a one-year contract with them in last November. Maybe they want me to cancel my contract so that they can make more money from the cancellation fee instead of providing decent service. I emailed and phoned them numerous times and they gave me all kind of excuses such as their system were under maintenance, they cannot guarantee that VOIP phone will work all the time, might be my cordless phones had problems, might be the other phone companies had problems...etc.
Instead of solving the problems, they created more problems instead. In additional to all the problems I had (when somebody called me, they got the busy signals when I was not using my phone; I could not make phone call; when I answer a phone call, I got the busy signal right away; I could not hear the other party; the other party could not hear me; the calls would ended abruptly by itselfetc.....)
Now all the calls I received is treated as missing calls (they asked me to bring my phone to their office to be checked) and they once changed my phone number to 999-422-XXXX that was displayed on the other side until I called them to corrected that problem; that made some of my friends did not answer my call because they did not know that number and I could not make some toll free numbers because of the 999 area code.
Over 5 months later, they kept giving me more problems and excuses and I am fed up and I will stop paying them and cancel the contract.
|2 persons found the following review useful|
|January 12, 2018|
|Submitted by:||Adham Mansour (Montreal , QU)|
Bad serviceThis company has bad customer service in addition to not honest I never trust in this company again. The company till you all information.
The customer service employees don't give you chance to speak .
|5 persons found the following review useful|
|August 5, 2017|
|Submitted by:||Katie Sun (Mississauga , ON)|
CIK SUCKSCIK IS SUPER SLOW AND MY WHOLE FAMILY IS REALLY MAD AND WE ARE SWITCHING TO ANOTHER COMPANY SOON BECAUSE NOBODY CAN GET STUFF DONE IN MY HOUSE WITH CIK.
IT IS A PIECE OF CRAP
|4 persons found the following review useful|
|February 14, 2017|
|Submitted by:||Bay Milo (Toronto , ON)|
Fantastic customer supportBeen with CIK for a year. They have fantastic customer support who speak both English&Mandarin. I've had consistent high quality service with no down time or disruption. BTW, I use 25M/10M Fttn plan.
|4 persons found the following review useful|
|May 31, 2016|
|Submitted by:||Ada (toronto , ON)|
Good price and fantastic customer supportBeen with CIK for a year. They have fantastic customer support who speak both English&Mandarin. I've had consistent high quality service with no down time or disruption. BTW, I use 25M/10M Fttn plan.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$34.99||Shipping: $ Other: $||No||
CIK Telecom has been providing internet services for over a decade having been founded way back in 2003. CIK Telecom’s headquarters can be found at 282 Consumers Road Toronto, Ontario M2J 1P8 Canada. CIK Telecom stems from the advanced technologies and research department of Onet System inc. They pride themselves on providing high-quality low-cost telecommunication services.
CIK Telecom provides a variety of services ranging from Television bundles, low costing internet plans, and high-quality phone service. An impressive aspect of CIK Telecom is that they are a licensed carrier with the Canadian Radio-Television and Telecommunications Commission (CRTC) since 2003!
Let us now review one of CIK Telecom’s economical FTTN plans. The basic high speed FTTN plan comes with a download speed of 15 mbps, and an upload speed of 1mbps. This plan is completely unlimited which is the cornerstone of this plan. The plan costs a total of $34.99 per month and is on a non-contract basis! The overall speeds of this plan are more than average and the pricing is very economical. If we compare this FTTN plan to the 10 mbps FTTN plan of Distributel which has a bandwidth cap of 100 GBs per month and costs a total of $39.95 per month we would find that CIK Telecom certainly made sure to provide a very affordable package. Not only does Distributel have a limit on its bandwidth it also has a much slower download rate, and regardless of those facts, CIK Telecom still has the lower price!
This plan does not apply a dry charge to customers which is something we do not see very often. Not only are CIK telecom’s price very affordable it further goes to cut down on many of the common costs a customer might have when opting for internet service. There is, however, a one-time processing fee that is charged when signing up for CIK Telecom internet service and it costs a total of $69.95.
The only disappointing factor of our review of CIK Telecom was the lack of any list of features that come with this plan. Whether or not 24/7 hour customer support is provided, or anti-virus and spam protection capabilities are present are currently mysteries. Constant efforts of trying to get in touch with CIK Telecom support have failed and this may be an indication of their poor customer service. However, we cannot make a solid judgment on that basis considering the absolutely amazing pricing that CIK Telecom has to offer!
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|Fixed IP Available|
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