babyTel Reviews & Service Offerings
|1 person found the following review useful|
|September 18, 2015|
|Submitted by:||Nicolas Takacs (Laurentians , QU)|
Stability and Canadian supportWe are using BabyTel for our primary phone system at home and office.
Their infrastructure seems to be very solid, because i never had a problem with our calls, the quality off the line is impressive and we like the phones because they are very simple to use.
I think the current review is a little bit old because they offer the same functionalities as the big names (Ringcentral, ...) for among the same price and lower.
A big point is also that their servers is in Montreal and they give a 24/7/365 technical support in French/English/Spanish.
So i recommend this provider for most business in quebec, and Canada.
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babyTEL is a Montreal-based VoIP service provider, providing both residential and commercial VoIP access throughout the United States and Canada. First launching in May 2004 as a Canada-only operator, babyTEL is believed to be now one of Canada's leading VoIP service providers. In February 2007, babyTEL also ventured south of the border by providing service in the U.S. market. Though worth mentioning, babyTEL has been in the telephony industry since 1991, making babyTEL a true experienced and seasoned veteran!
In our babyTel Review, we found the plans to have a good set of features for businesses such as Do-Not-Disturb, Caller ID Block, and Voicemail-to-Email. It also one of the few VoIP providers to list Home Alarm support. The business plan also provides the integration with ROAMbaby; which is babyTel smartphone's and desktop app. When combined with the Business Phone the ROAMbaby app works as an extension giving the typical flexibility of carrying just one phone number.
We found the rate for the monthly plan per user to be among the most expensive in the market. While the plans say it's unlimited calling in the terms of service babyTel does state it's subject to fair usage; though it says it will compare use against others that have the same plan it does not report the limit in terms of minutes - a bit strange as the majority of providers nowadays do report it. Another odd fee babyTel as implemented is that if you want to use your own ATA they'll charge you a monthly fee; why would that be its a mystery. Finally, you also have to factor shipping costs, if you are buying a phone from them. The international calling rates from babyTel are good but not exceptional. When compared to other long distance providers such as Localphone we found these are usually twice as expensive or more.
One of babyTEL's features is its single-line/multiple location capabilities, giving users the ability to route a single number to two or more phones that can be separated by a few feet or by thousands of miles. babyTEL is also a pioneer in social-networked VoIP having launched an early integrated telephone service for the Facebook platform called Telephone.
In all babyTel Hosted PBX business phone solution does have good features and seems good technology behind the offering. Though pricing practices and some lack of clarity in the services (how many minutes have the unlimited plans?) make for an unappealing phone solution. The market has better offers out there.
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