Yak Reviews and Plans

 

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June 3, 2020	Review Helpful? 3 Yes No 0
Submitted by:	M Manek (Richmond Hill , ON)
Disappointed	👎
Not recommending I have phone service with Yak, has not been working for last 4 months and they keep taking the money off my account. When I call them on 1-888 number no one is there to answer. Once the account is setup with payment info, you can only add new payment method and it does not allow you to remove or stop the services. So, don't sign up with them..
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October 29, 2018	Review Helpful? 3 Yes No 0
Submitted by:	Al (Toronto , ON)
Angry	👎
No internet for 4 days in a row There've been no Internet for 4 days. When I try to reach them over the phone, they put you on hold for at least 45 min, often simply disconnecting after that. When I finally reached them, they try to make me an idiot saying that this is my problem, e.g. bad wiring. Then they make me go through a lengthy process of modem re-initialization, which I've already done many times before calling them. Finally, they admitted there was a "limited" Internet outage in my area and it will be fixed "shortly". It's been two days since then. I've been their customer for several years and this outages happen from time to time, but I not going to tolerate it any longer. Will be looking for another provider.
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June 6, 2018	Review Helpful? 15 Yes No 0
Submitted by:	Ramon (BRAMPTON , ON)
Disappointed	👎
Service and connection The cost of service is appealing but frustrated and very un happy in overall aspect. No Live 24/7 support, communication thru emails, responce time 2 to 8 hrs. It was so good on first week then drop connection 3 to 6 times a day report thru email as NO LIVE SUPPORT TECH.. replace modem after 3rd day and new modem connection got worsen. Requested a home service and still cant figure it out Rogers Tech said is the modem again but they wont believe the report of rogers technitian offer to move Bell connection.. its been over 4 day no comformation of Bell connection appointment. Today June 5th the entire service is down from 12 noon and it 10:30 pm.still no connection un able to resolve issue.
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November 22, 2016	Review Helpful? 7 Yes No 0
Submitted by:	N (KW , ON)
Disappointed	👎
Phone service good, but features recently limited After a couple of weeks of research into various VoIP providers, I settled on Yak as the most suitable solution for me. While there are lower cost solutions, for me it struck the balance between cost/value/support. The sign-up process went smoothly enough including having my existing phone number ported from Bell. So far the phone service has been good and the support has been mostly helpful. Here's where my disappointment and frustration come in. When I was doing my research earlier in November 2016 I was comparing cost/features/reviews of various providers. After I had finally signed up for Yak, the criteria that I thought I based my decision on had significantly changed! The first change I realized after I had signed up was that there were no longer 200 LD minutes included with the basic plan (as was stated earlier in the month while researching – view a Google cached version of this page: https://www.yak.ca/digital-home-phone). That turned out to not be a deal break, because I don't do much long distance and will just have to pay Yak's standard rates. OK, that's fine. Then I realized that the whole account Web interface on Yak.ca is inaccessible to me as a new customer. That means no access to features that I was counting on and that I based my decision on. For example, I was planning to receive email notifications for new voicemail messages - as a backup in case of an extended power outage or if I'm away. Also, I had planned on using my Yak VoiP account from a PC using X-Lite, as was highlighted on Yak's site. So why couldn't I access these features and why had so many things changed within a week or two? I learned that because Distributel acquired Yak recently that new customers were essentially not getting the Yak features that were standard as recently as the beginning of November (yet having to pay the same price still). Even if I had realized Yak had changed hands, I couldn't have predicted that multiple features would be stripped! My disappointment and frustration come from the fact that I had expectations of what features the service included and the reality was something very different. I only wish that this had been communicated better so that I could have made an informed decision. Instead I had to learn this from a series of calls to customer service and technical support - which of course were not really able to help me because they couldn’t give me these features that I had thought I was getting. Again, I'm not displeased with the core service, but my decision would have been definitely influenced by this reality. I am feeling some buyer's remorse. Reply from: The Yak Team November 22, 2016 Hi N, You are correct - our prime service offering did change in November, with respect to LD minutes offered on a Basic plan, and the softphone and web functionality. We are proud of the service and features Yak offers - there is no contract to sign, because we know that those who choose Yak typically love Yak. If Yak Home Phone is no longer what you were looking for, we understand. We will continue working to ensure Yak is a service you are proud to have in your household. We hope you'll stick with us and enjoy all Yak has to offer. Sincerely, The Yak Team
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November 14, 2016	Review Helpful? 2 Yes No 0
Submitted by:	Doug Frech (Newcastle , ON)
Disappointed	👎
Terrible Customer Service Awful experience and waste of time. Tried to switch to bundled package, Techs failed to arrive on day specified. Took 4 calls to finally get them to come at arranged time. I specifically asked can I keep my phone number if I switch internet and phone to Rogers and was assured 3-4 times that I could but when techs arrived said I could not! The tech who was nice and very apologetic was shown the door. Very poor coordination and implementation. Not dealing with a customer service that inept. Reply from: The Yak Team November 15, 2016 Hi Doug, Are you sure your experience was with Yak and not Rogers (as stated at one point in your review)? Our Install team arrives within the window provided for Internet only (not Home Phone), and has no influence over keeping or switching a phone number (this is conducted by our team at service purchase). Sincerely, The Yak Team
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