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Reply to: Comwave
While in the market in search of a better phone service company I came across frequent advertisements for Comwave, who appeared to have piqued my interest to warrant a phone call and service in the end.
While the first several months were satisfactory to a point, calls were then sometimes dropped in the middle of conversations where customer service was contacted for an explanation.
This soon followed with poor customer service from employees believed to be from overseas as in many cases.
My calls were often placed on hold for unusually long waiting periods and then to be told " This is what we can do for you" or "unable to do", despite the promises stated in their advertisements.
UNPROFESSIONAL BY EVERY MEANS!
While every company deserves the right to exist building a name for themselves, this one should have never been issued a license to operate in the first place.
I have had the sad displeasure of dealing with Comwave on many occasions with more slightly negative than positive results were the results from lack of service, billing issues and questionably fees.
THEY DO NOT PROVIDE THE EXCEPTIONAL SERVICE FOR WHAT THEY CLAIM!!!
As a current customer of 2 years I have given them the benefit of the doubt, and have finally determined that cheap is not always of the best and will be returning to my former service provider being Rogers as soon payment is made to cancel and close my account.
I imagine it is only a matter of time before this company folds like many airline companies in the country.
Comwave should just "wave bye bye!" and save us the hassle of building hope for something good.
This company is an Epic fail!
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