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Reply to: Comwave
Comwave's low monthly payments may seem like a deal until the extras are added in. The total bill may be equal to or more than equal services provided by the more reputable, Bell, Telus and Shaw services. The service....
I agreed to a 3 year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not work. Sending it back was at my cost and they sent me a replacemement with the same result. An additional hour spent with their technical department with no success. Their technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me to. The supervisor informed me that he could cancel service but the cancellation fee of $350.00 would be charged to my credit card, as the real problem as he put it was my lack of patience. It took almost 2 hours for them to agree to cancel service and waive the charges.
If you are thinking Comwave, think again or better yet don't even think about it.
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